Auto Repair FAQ

Yes. We service most EVs including Tesla, Rivian, Ford, Chevy, and Hyundai/Kia models. We handle everything from tire and brake work to high-voltage diagnostics and battery health checks.

We strongly recommend appointments so we can plan our day around you, but we'll always do our best to fit in walk-ins for urgent issues.

Routine maintenance like oil changes typically takes under an hour. Diagnostic visits run 1–2 hours. We give you a clear timeline before any major work begins.

Absolutely. We never start a repair without a written estimate and your approval. No surprises on the final bill.

We have a small loaner fleet available on request for major service jobs. Just ask when you book.

All major credit cards, debit, cash, and approved financing through Synchrony Car Care.

Yes — we work with several local businesses on fleet maintenance. Reach out for fleet pricing.

While we do not provide loaner vehicles, we can assist customers with arranging local rental vehicles if needed.

Yes, our technicians specialize in complex diagnostics. We've helped customers who visited multiple shops without an answer, often finding and fixing the real issue the same day.

We service most EV brands locally in Traverse City, including Tesla, so you don't need to make the trip down to Grand Rapids or another city for EV repair and diagnostics.

Yes, we stand by our written estimates. In many cases, customers pay at or below the quoted price once the job is complete.

 Absolutely. We walk every customer through what's wrong and why, in plain English, so you feel confident about the repair no jargon, no pressure.

 In many cases, yes. Once we diagnose the issue, we do our best to complete the repair the same day so you're not without your vehicle longer than necessary.

 Yes, our shop is a modern facility with state-of-the-art diagnostic and repair equipment, built to properly service gas, diesel, and EV vehicles.

Our team combines decades of hands-on experience, led by a co-owner with 20+ years in the industry and a Master Certified lead mechanic.

Our lead technicians are known for solving complex vehicle problems other mechanics couldn't identify, a level of diagnostic skill that's increasingly rare in the industry.

 Yes, our lead mechanic is a Northwestern Michigan College Automotive Technology graduate with Master Mechanic certification.

 Yes, as a family-owned shop, you'll likely see Jason, Larry, or another team member each visit, not a rotating cast of strangers.

Yes, many of our customers become regulars because we treat them like neighbors, not transactions, and get to know their vehicle's history over time.

 Yes, from older daily drivers to the newest EVs, our technicians are trained to handle a wide range of vehicle ages and technologies.

A clear, honest diagnostic conversation, a written estimate before any work starts, and a straightforward timeline no surprises along the way.

 Because of the combination of honest pricing, clear communication, and technicians who solve problems right the first time the reasons most repeat customers give for staying.